Shipping policy

Shipping Policy

Last updated: July 16, 2026

This Shipping Policy applies to order processing, made-to-order production, shipment, transportation, customs clearance, delivery, and shipping-related issues for purchases from LiBu / LiBuPlantDyeing. It should be read together with our Return and Refund Policy, Terms of Service, and other store policies.

Nothing in this policy excludes or limits any mandatory consumer right that cannot lawfully be excluded.

1. Made-to-Order Production

Every product in our store is a handmade home textile item individually made after the order is placed. Our products are not pre-manufactured ready-stock items.

Default sizes, standard colors, and regular configurations shown on product pages are regular production options only. Whether you choose a default or special option, the product is prepared, cut, dyed, printed, sewn, finished, and packaged according to your order after confirmation.

Because every product is made to order, an order normally cannot be changed or cancelled after production begins. Please review our Return and Refund Policy for full details.

2. Order Processing and Production Time

Production is arranged after payment is completed and the order is confirmed.

Our usual production time is approximately 2 to 3 business days. This is an estimate and not a guaranteed completion date. Actual production time may vary because of order volume, customization complexity, material availability, public holidays, equipment maintenance, or circumstances beyond our reasonable control.

To request a change or cancellation, contact libuzizhi@hotmail.com within 24 hours after ordering. Once the order enters material preparation, cutting, dyeing, printing, sewing, finishing, or packaging, it normally cannot be changed or cancelled.

3. Shipping Origin and Delivery Methods

Products are normally shipped from mainland China.

Available delivery methods and shipping fees may be displayed at checkout based on the address, weight and dimensions, available routes, and carrier service.

Remote areas, islands, military addresses, P.O. boxes, forwarding warehouses, high-risk addresses, or locations outside carrier coverage may be restricted or subject to additional fees. If an address cannot be served, we may ask for another address, adjust the delivery method, or cancel the order and refund the unfulfilled amount.

After shipment, we normally send a shipping notice and tracking number to the order email. Tracking may take 24 to 72 hours to update.

4. Shipping Time

Shipping time does not include production time.

Delivery estimates displayed on the website, at checkout, in a shipping notice, or in customer communication are references only and are not guaranteed delivery dates unless expressly confirmed in writing.

International transportation may be affected by customs inspections, local logistics, public holidays, weather, natural disasters, public health events, war, strikes, carrier adjustments, border policies, or other circumstances beyond our reasonable control.

A shipping or customs delay alone is not normally a product defect and does not automatically create a right to cancel or receive a refund, unless mandatory law provides otherwise.

5. Address, Contact Information, and Delivery Responsibility

The customer must provide an accurate and complete delivery address, postal code, recipient name, telephone number, email address, and required customs information.

If an incorrect address or contact detail, failed delivery, refusal, failure to collect, failure to cooperate with customs, or failure to pay charges properly payable by the recipient causes delay, return, storage, abandonment, destruction, or additional costs, the customer is responsible for the resulting consequences and costs.

Before dispatch, we will try to assist with an address change. After dispatch, changes depend on the carrier and may involve additional charges.

If tracking shows delivered but you report non-receipt, first check with the local carrier, property management, reception, neighbors, collection point, or postal service. We may provide available records and assist with an investigation, but where the carrier confirms delivery to the correct address and there is no evidence of loss or misdelivery, free replacement or refund may not be available unless mandatory law requires otherwise.

6. Risk Transfer and Special Delivery Arrangements

Shipping risk for consumer orders transfers in accordance with applicable law. Where the law requires the seller to bear risk until physical delivery to the consumer, we will comply.

If the customer independently uses a carrier, freight forwarder, forwarding warehouse, agent address, redirection service, hotel, temporary residence, shared office, or other third-party receiving point not supplied by us, subsequent loss, damage, delay, customs failure, or costs after delivery to that point may be the customer's responsibility unless mandatory law provides o