Return and Refund Policy

Last updated: July 16, 2026

Thank you for shopping with LiBu / LiBuPlantDyeing. Please read this policy carefully before placing an order. By completing a purchase, you acknowledge that you have read, understood, and agreed to the provisions on made-to-order products, order cancellations, product issues, return conditions, customs refusal, and refunds.

Nothing in this policy excludes or limits any mandatory consumer right that cannot lawfully be excluded.

1. All Products Are Made-to-Order Custom Products

Every product sold by our store, including curtains, doorway curtains, noren, room divider curtains, textile wall hangings, fabric art, fabric panels, and other home textile products, is individually made after the order is confirmed. Our products are not pre-manufactured ready-stock items.

Standard sizes, standard colors, regular fabrics, hanging methods, or panel combinations shown on a product page are regular production options offered for convenience. They do not make the item ready-stock or non-custom.

Whether you select a standard option or request a special size, color, fabric, hanging method, panel combination, pattern direction, or other specification, the item is prepared for your order through processes that may include material preparation, cutting, dyeing, printing, sewing, finishing, and packaging.

Accordingly, to the extent permitted by applicable law, all orders are final sale. Except where we verify transit damage, a manufacturing defect, an incorrect item, or a material difference from the confirmed order, we do not accept returns, exchanges, or refunds for change of mind, personal or aesthetic preference, color preference, incorrect measurements or size selection, ordering error, failure to review product information, expectation differences, or no longer needing the item.

2. Situations Not Eligible for Cancellation, Return, Exchange, or Refund

To the extent permitted by applicable law, the following are not eligible:

· You changed your mind, do not like the item, feel it does not suit your interior, or no longer need it;

· You selected the wrong size, color, fabric, style, hanging method, panel combination, quantity, or other option;

· You did not carefully review the product description, size guide, color notes, care instructions, accessory notes, or order details;

· The item matches the order and description and falls within a reasonable handmade tolerance, but does not produce the spatial effect, fit, or drape you expected;

· Slight color differences caused by screens, photography, indoor or outdoor lighting, production batches, natural dyes, or individual perception;

· Reasonable variations caused by hand dyeing, plant dyeing, hand tie-dyeing, natural fibers, hand cutting, or hand sewing;

· You provided an incorrect, incomplete, or undeliverable address, phone number, email address, or customs information;

· You refused delivery, failed to collect the parcel, failed to complete customs clearance, failed to provide customs information, or declined to pay charges properly payable by the recipient;

· The item has been used, washed, ironed, cut, installed, altered, stained, damaged, or is no longer in the condition received;

· Changes caused by failure to follow care instructions, improper washing, drying, ironing or storage, prolonged sunlight, humidity, normal use, or wear.

3. Order Changes and Cancellations

To request a change or cancellation, email libuzizhi@hotmail.com within 24 hours after placing the order and include your order number and requested change.

We will do our best to assist, but changes and cancellations are not guaranteed. Availability depends on whether the order has entered material preparation, cutting, dyeing, printing, sewing, finishing, packaging, or shipping.

Once an order enters any production stage, it cannot be cancelled or refunded for personal reasons.

If production has not begun, we may decide whether to accept the request based on the circumstances. To the extent permitted by law, non-recoverable payment processing fees, material preparation costs, labor handling costs, or other actual costs may be deducted from any refundable amount.

4. Inspecting Your Order and Reporting an Issue

Please inspect the parcel and item promptly after delivery.

If the item has visible transit damage, a manufacturing defect, is incorrect, or materially differs from your order, please contact libuzizhi@hotmail.com preferably within 7 days after delivery.

Please provide the order number, a description of the issue, full-item photographs, clear photographs or videos of the affected area, and, for transit damage, photographs of the outer packaging, inner packaging, and shipping label.

Keep the item, original packaging, packing materials, labels, and accessories until the issue is resolved. Failure to preserve necessary evidence may affect a transit damage claim or our ability to verify the condition.

The 7-day notice period is intended to preserve evidence promptly and does not limit any non-excludable statutory guarantee or consumer right.

5. Defective, Damaged, Incorrect, or Materially Non-Conforming Items

If we verify a manufacturing defect, transit damage, an incorrect item, or a material difference from the product description or confirmed order, we will provide one or more reasonable remedies depending on the issue, condition, repairability, and applicable law:

· Repair or alteration;

· Remaking or replacement;

· Sending the correct item or missing part;

· Partial refund;

· Approved return and refund;

· Another reasonable solution agreed by both parties.

For minor and repairable issues, we normally prioritize repair, alteration, replacement parts, partial refund, or remaking. Eligibility for a full refund will be determined after reviewing the evidence and condition, unless mandatory law requires otherwise.

If the issue is confirmed to be our responsibility, we will provide return instructions and, as appropriate, a return label, an arranged return method, or reimbursement of reasonable return costs approved by us in advance. Unapproved expedited or excessive return costs may not be reimbursed.

6. Handmade and Natural Material Variations

We use natural fibers such as linen, ramie, and silk blends, together with plant dyeing, hand dyeing, hand tie-dyeing, original printing, and hand sewing. Slight differences in color, texture, thickness, drape, and hand feel between batches are natural marks of handmade production and natural materials.

The following reasonable variations are not normally defects:

· Slight differences between screen display and the physical item;

· Natural bleeding, mottling, or hand marks created by plant or hand dyeing;

· Slubs, knots, and minor weaving variations in linen, ramie, and other natural fibers;

· Reasonable dimensional differences caused by hand cutting, sewing, washing, pressing, or shrinkage;

· Slight batch differences in color, texture, thickness, drape, or hand feel;

· Reasonable differences between samples, photographs, and the finished handmade item.

7. Return Requests and Return Conditions

Do not send an item back without our prior written authorization. Unauthorized returns may be refused and related costs may not be reimbursed.

An approved return must remain in the condition received and be unused, unwashed, unironed, uninstalled, uncut, and unaltered, with original tags, packaging, accessories, and packing materials whenever possible.

The item must be free from stains, odors, smoke smell, perfume, pet hair, installation marks, or other signs of use.

If a returned item has been used, washed, damaged, altered, is incomplete, has odors, lacks packaging, or has lost value, we may refuse the refund or deduct the loss in value to the extent permitted by law.

8. Return Shipping Costs and Exchanges

For a return caused by our verified manufacturing error, transit damage, incorrect item, or material non-conformity, we will cover reasonable return costs in accordance with applicable law and the circumstances.

If a return is exceptionally approved for a reason not caused by us, the customer is responsible for return shipping, insurance, duties, import taxes, clearance charges, and related costs unless mandatory law provides otherwise.

We do not accept cash-on-delivery returns and are not responsible for expedited, excessive, or unsuitable return costs that were not approved in advance.

Because every item is made to order, we generally do not offer direct exchanges. A different size, color, fabric, hanging method, or style requires a new order. If the original order is verified to be defective, damaged in transit, incorrect, or materially non-conforming, we will provide an appropriate remedy.

9. Refused Delivery, Uncollected Parcels, Incorrect Address, and Customs Issues

Before ordering, the customer must ensure that the delivery address, postal code, recipient name, telephone number, email address, and customs information are accurate, complete, and usable.

If a parcel is delayed, returned, stored, abandoned, or destroyed because of an incorrect address, inability to contact the recipient, refusal of delivery, failure to collect, failure to complete customs clearance, failure to provide information, or refusal to pay charges properly payable by the recipient, the customer is responsible for the resulting consequences and costs.

Products returned for customer-related reasons remain made-to-order and are normally unsuitable for resale. Unless mandatory law requires otherwise, the product price may be non-refundable. Any amount that must legally be refunded may be reduced by the original shipping cost, return shipping, storage, duties, customs clearance, carrier handling, payment processing, disposal costs, and other actual losses.

10. European Union and United Kingdom Consumers

Many distance purchases in the European Union and the United Kingdom are generally subject to a 14-day right of withdrawal. However, that right generally does not apply to goods made to the consumer's specifications, produced according to the consumer's selections, or clearly personalized.

Every product in our store is individually made after order confirmation according to the customer's selected size, color, fabric, hanging method, panel combination, pattern direction, or other order options. These products are therefore goods made to the consumer's specifications or clearly personalized and are not subject to the ordinary 14-day change-of-mind withdrawal right.

EU and UK customers may not request a return, exchange, or refund solely because they changed their mind, selected an incorrect size, prefer another color, do not like the appearance, feel the item does not suit the space, or no longer need it.

This section does not affect rights relating to transit damage, defects, incorrect goods, goods not as described, or any other right that cannot lawfully be excluded.

11. Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method. We normally initiate the refund within 10 business days after approval. Where applicable law requires a shorter or specific period, that period will apply.

Banks, card issuers, PayPal, Shopify Payments, or other payment providers may require additional processing time.

To the extent permitted by law, original shipping charges, expedited fees, costs above standard delivery, import duties, import taxes, clearance fees, completed packaging or insurance services, customer-caused return shipping, storage, redelivery costs, and non-recoverable payment processing fees are normally non-refundable.

Refunds for discounted or promotional orders are calculated using the amount actually paid.

12. Disputes and Contact

If you believe there is an issue with an order, first email libuzizhi@hotmail.com with the order number, a clear description, and supporting evidence. We will review the order record, product page, customer-selected specifications, photographs or videos, shipping records, product condition, and applicable law.

We may refuse requests that do not meet this policy, lack necessary evidence, involve used or damaged items, or appear to abuse the return process. Nothing in this policy limits a consumer right that cannot lawfully be limited.

Contact email: libuzizhi@hotmail.com