Shipping Policy

Last updated: July 16, 2026

This Shipping Policy applies to order processing, made-to-order production, shipment, transportation, customs clearance, delivery, and shipping-related issues for purchases from LiBu / LiBuPlantDyeing. It should be read together with our Return and Refund Policy, Terms of Service, and other store policies.

Nothing in this policy excludes or limits any mandatory consumer right that cannot lawfully be excluded.

1. Made-to-Order Production

Every product in our store is a handmade home textile item individually made after the order is placed. Our products are not pre-manufactured ready-stock items.

Default sizes, standard colors, and regular configurations shown on product pages are regular production options only. Whether you choose a default or special option, the product is prepared, cut, dyed, printed, sewn, finished, and packaged according to your order after confirmation.

Because every product is made to order, an order normally cannot be changed or cancelled after production begins. Please review our Return and Refund Policy for full details.

2. Order Processing and Production Time

Production is arranged after payment is completed and the order is confirmed.

Our usual production time is approximately 2 to 3 business days. This is an estimate and not a guaranteed completion date. Actual production time may vary because of order volume, customization complexity, material availability, public holidays, equipment maintenance, or circumstances beyond our reasonable control.

To request a change or cancellation, contact libuzizhi@hotmail.com within 24 hours after ordering. Once the order enters material preparation, cutting, dyeing, printing, sewing, finishing, or packaging, it normally cannot be changed or cancelled.

3. Shipping Origin and Delivery Methods

Products are normally shipped from mainland China.

Available delivery methods and shipping fees may be displayed at checkout based on the address, weight and dimensions, available routes, and carrier service.

Remote areas, islands, military addresses, P.O. boxes, forwarding warehouses, high-risk addresses, or locations outside carrier coverage may be restricted or subject to additional fees. If an address cannot be served, we may ask for another address, adjust the delivery method, or cancel the order and refund the unfulfilled amount.

After shipment, we normally send a shipping notice and tracking number to the order email. Tracking may take 24 to 72 hours to update.

4. Shipping Time

Shipping time does not include production time.

Delivery estimates displayed on the website, at checkout, in a shipping notice, or in customer communication are references only and are not guaranteed delivery dates unless expressly confirmed in writing.

International transportation may be affected by customs inspections, local logistics, public holidays, weather, natural disasters, public health events, war, strikes, carrier adjustments, border policies, or other circumstances beyond our reasonable control.

A shipping or customs delay alone is not normally a product defect and does not automatically create a right to cancel or receive a refund, unless mandatory law provides otherwise.

5. Address, Contact Information, and Delivery Responsibility

The customer must provide an accurate and complete delivery address, postal code, recipient name, telephone number, email address, and required customs information.

If an incorrect address or contact detail, failed delivery, refusal, failure to collect, failure to cooperate with customs, or failure to pay charges properly payable by the recipient causes delay, return, storage, abandonment, destruction, or additional costs, the customer is responsible for the resulting consequences and costs.

Before dispatch, we will try to assist with an address change. After dispatch, changes depend on the carrier and may involve additional charges.

If tracking shows delivered but you report non-receipt, first check with the local carrier, property management, reception, neighbors, collection point, or postal service. We may provide available records and assist with an investigation, but where the carrier confirms delivery to the correct address and there is no evidence of loss or misdelivery, free replacement or refund may not be available unless mandatory law requires otherwise.

6. Risk Transfer and Special Delivery Arrangements

Shipping risk for consumer orders transfers in accordance with applicable law. Where the law requires the seller to bear risk until physical delivery to the consumer, we will comply.

If the customer independently uses a carrier, freight forwarder, forwarding warehouse, agent address, redirection service, hotel, temporary residence, shared office, or other third-party receiving point not supplied by us, subsequent loss, damage, delay, customs failure, or costs after delivery to that point may be the customer's responsibility unless mandatory law provides otherwise.

7. Taxes, Import Duties, and Customs Charges

We do not charge or collect sales tax, VAT, GST, or other taxes at checkout. The checkout total consists only of the product price and applicable shipping fee. No tax is separately displayed or collected by us.

A cross-border shipment may be subject to import duties, import taxes, customs clearance charges, brokerage fees, carrier disbursement fees, storage charges, or other import-related costs depending on the destination, order value, classification, material composition, country of origin, and shipping service.

For certain destinations or shipping services, some or all import-related costs may be handled through the shipping arrangement. Even where the shipping arrangement covers such costs, they are not shown as a separate tax charge at checkout.

Charges not covered through the shipping arrangement must be paid by the recipient directly to the destination customs authority, postal service, customs broker, or delivery carrier. The carrier may contact the recipient by phone, text, email, application, or tracking notification and may hold the parcel until payment or required information is provided.

The amount is determined by destination authorities or carriers and cannot be guaranteed by us in advance. Customers should review local import requirements, restrictions, and possible charges before ordering.

We declare the product name, value, quantity, materials, origin, and shipping information truthfully as required by law and carrier rules. We do not accept requests to under-declare value, falsely mark goods as gifts, split declarations, or use any unlawful customs declaration method.

If a customer refuses charges properly payable by the recipient, refuses clearance, fails to provide required information, or the destination restricts import, causing delay, return, storage, abandonment, or destruction, the related costs and losses may be the customer's responsibility.

8. Special Notice for United Kingdom Orders

Orders shipped to England, Scotland, and Wales are accepted only where the total intrinsic value of the goods in the consignment is safely above GBP 135. Separately stated international shipping and insurance do not count toward this minimum goods value.

To allow for exchange-rate, discount, and valuation changes, we may set a United Kingdom minimum merchandise subtotal above GBP 135. The minimum must still be met after discounts.

Eligible UK orders may be subject to import VAT, customs duties, and carrier fees on import. Any amount not covered through the shipping arrangement is payable by the recipient.

Northern Ireland and other locations subject to different tax or customs rules may be unavailable for automatic checkout or may require manual confirmation.

9. Delays and Circumstances Beyond Our Control

If delivery is delayed by carrier adjustments, customs, policy changes, peak periods, severe weather, natural disasters, public health events, war, strikes, network failures, or payment system failures beyond our reasonable control, we will provide reasonable assistance with inquiries and communication.

To the extent permitted by law, we are not liable for additional or indirect losses caused by such events beyond the liability required by mandatory law.

10. Lost, Damaged, or Abnormal Parcels

If tracking has not updated for an extended period, the parcel appears lost, or tracking shows delivery but you have not received it, contact libuzizhi@hotmail.com promptly.

We may request the order number, tracking screenshots, carrier feedback, address confirmation, feedback from property management or a collection point, and other reasonable information.

Loss, damage, or misdelivery normally requires a carrier investigation and supporting evidence. If the carrier confirms loss or damage in transit and it was not caused by an incorrect address, refusal, failure to cooperate with customs, forwarding service, or another customer-related reason, we will offer remaking, replacement, refund, or another reasonable remedy according to the circumstances and applicable law.

If you receive severely damaged outer packaging, transit-damaged goods, missing items, or an obviously incorrect item, contact us preferably within 7 days and provide the order number and photographs or videos of the outer packaging, shipping label, full item, and affected area. Keep the item and all packing materials until the issue is resolved.

11. Refused Delivery, Return to Sender, and Undeliverable Parcels

If a parcel is returned because of an incorrect address, failed delivery, invalid contact information, refusal, failure to collect, failure to pay charges properly payable by the recipient, or failure to cooperate with customs, we will assess the available solution after receiving the parcel, considering condition, return costs, and the made-to-order nature of the item.

Because every product is made to order, an item returned for a customer-related reason is normally unsuitable for resale and a full refund may not be available.

To the extent permitted by law, any refundable amount may be reduced by the original shipping cost, return shipping, duties, customs clearance, storage, carrier handling, payment processing, disposal costs, and reasonable loss resulting from the non-resalable custom product.

12. Shipping Restrictions and Order Cancellation

We may be unable to ship to certain countries, regions, remote addresses, military addresses, P.O. boxes, or forwarding warehouses because of carrier coverage, customs, sanctions, policy, risk control, or legal restrictions.

If an order cannot lawfully or reasonably be fulfilled, we may ask for another address or delivery method, or cancel the order and refund the unfulfilled amount.

13. Policy Updates and Contact

We may update this policy because of changes in law, logistics services, or business operations. Orders already placed will normally be governed by the policy in force at the time of ordering, unless mandatory law requires otherwise.

Contact email: libuzizhi@hotmail.com